This incident is now resolved and we are confident the slowness issues have been fully resolved. Sorry for the inconvenience this has cause.
Posted May 15, 2024 - 16:46 UTC
Monitoring
A fix has been implemented and we are now monitoring the results. All slowness issues are expected to be resolved now.
Posted May 14, 2024 - 01:42 UTC
Identified
The team has identified the cause of the slowness issues and will apply a fix this weekend. To minimize disruption to our users maintenance is scheduled for Saturday during our low usage time.
Posted May 03, 2024 - 18:44 UTC
Update
We are continuing to investigate this issue.
Posted May 02, 2024 - 20:46 UTC
Investigating
We are aware Showbie may be slower than usual during peak times (9 am - 11 am GMT). We sincerely apologize for any inconvenience this is causing. Our engineering team is prioritizing efforts to improve performance and we will let you know as soon as we have an update.